Questions about Privacy
Kreative Lane users with questions or concerns about Kreative Lane’s personal information handling practices can submit their questions through Kreative Lane’s contact form at [insert website link]. Please use this form if You have any questions about how We collect, use, or share personal information, or any other information- or privacy-related issue.
1. Information about Eligibility and Identity
Why We Collect Information:Our services are limited to people who live in Canada and who are over 18 years of age. To ensure the safety and security of Our members, We use PayPal as a third party service to verify the identity of Our members. These third party services have their own privacy policies about the information they collect, use, and retain.
What We Collect: When You sign-up for an account with Kreative Lane, We require certain information including: Your name, email address and date of birth. We will also ask that You include certain additional information as part of creating Your user profile. Third-party services may provide Us with an identifier for Your account with that service (such as a username or account number). We may receive other profile information from third-party services with which You have an account; this information is controlled by and sent to Us from those services and is subject to those services’ privacy policies. PayPal requires certain information in order to setup a business account. Further, they may collect payment details at the time of purchase.
We do not receive, collect, handle, use, or retain any information You provide directly to third-party services, such as usernames or other account identifiers, passwords, demographic information, or images of You or Your identification.
When We Collect The Information: We collect this information as part of the process when You sign up for Your account. During vendor registration, PayPal may also collect information about You. You can update Your e-mail and street addresses at any time. PayPal may collect payment information at the time of purchase.
How We Use The Information: We use this information to confirm Your eligibility for membership, and to confirm that You are who You say You are.
How The Information Is retained: We retain this information as long as You maintain Your account with Kreative Lane. We also retain this information for a period of time after You deactivate or delete Your account, so You can reactivate Your account if you so wish. We may retain some account information for longer periods for fraud-prevention, audit, or security purposes, or as required by law.
How Is The Information Shared: We do not share this information without Your knowledge or consent, except as detailed in the “Law enforcement requests” section below.
2. Contact information
Why We Collect Contact Information: We need to be able to contact and communicate with Our members in order to improve and update the quality of Kreative Lane’s services and for administrative purposes.
What We Collect: We collect basic contact information including name, mailing address, email and telephone.
When We Collect Contact Information: We collect Your contact information as part of the process when You register Your account on the Kreative Lane platform. You can update Your contact information at any time.
How We Use Contact Information: Kreative Lane uses e-mail as its primary means of contact and notification. Kreative Lane will display Your first name on pages associated with Your account.
How Is Contact Information Retained: We retain Your contact information as long as You maintain Your account with Kreative Lane. We retain this information for a period of time after You deactivate or delete Your account in order to allow You to reactive account if You so wish. We may retain some account information for longer periods for fraud-prevention, audit, or security purposes, or as required by law.
How is the Contact Information Shared: Your first name is displayed on pages associated with Your account. Otherwise, We do not share this information without Your knowledge or consent, except as detailed in the “Law enforcement requests” section below.
3. Information about User Experience
Why We Collect User Experience Information: We collect reviews and ratings from Our members to receive feedback about their experience and to allow members to make informed decisions about their use of Our platform.
What We Collect: We collect written reviews and numerical ratings about local small businesses.
When We Collect User Experience Information: We collect this information if You provide Us with a review. This can happen immediately after You confirm receipt of the purchased products and/or services or if We send You an email prompting You to provide feedback on Your experience.
How We Use User Experience Information: Reviews and ratings, as well as statistics such as average ratings are displayed on pages associated with the respective businesses. A vendor’s average rating is taken into account when a customer searches for products or services.
How User Experience Information is Retained: Reviews and ratings are retained as long as associated member accounts are active. We may retain reviews and ratings for a period after an account is deactivated or deleted, or after a listing is deleted, for fraud-prevention purposes, or as required by law.
How User Experience Information is Shared: Reviews and ratings, as well as statistics such as average ratings are displayed on pages associated with the respective members.
4. Transaction information
Why We Collect It: We require certain information to process transactions between members.
What We Collect: We collect transaction details including items being purchased, the dates and times of the pick-up and drop-off, and the price.
When We Collect It: We collect transaction details at the time the transaction is confirmed by the members.
How It Is Retained: We retain this information as long as an associated member account is active. We may retain some information for a period after an account is deactivated or deleted, for security, audit, or fraud-prevention purposes, or as required by law.
5. Communications with Kreative Lane and Other Members
Why We Collect It: Kreative Lane facilitates communication between members, and We send and receive messages from members.
What We Collect: Kreative Lane will collect messages (including pictures and videos) members send to other members, or to Kreative Lane.
When We Collect It: We will collect communications information when members use the Kreative Lane platform to communicate with other members, or with Kreative Lane.
How We Use It: When a member sends a message to another member, We display that message to the recipient. We store messages so members can access them at a later date. We may review, monitor, or analyze communications for spam, fraud, illegal content, or other abuse, and We may use automated systems to carry out this review, monitoring, and analysis.
How The Information Is Retained: Kreative Lane retains messages sent to Kreative Lane indefinitely. We retain communication between members as long as the relevant accounts are active, and for an additional period in order to allow members to reactivate their accounts if they so wish, as well as for security, audit, and fraud-prevention purposes, or as required by law.
How The Information Is Shared: Messages are available to their respective senders and recipients. Generally speaking, messages from members to Kreative Lane will not be made public or shared outside Kreative Lane without Your permission. We may disclose messages to authorities pursuant to a valid court order, subpoena or warrant, if disclosure is urgently required to prevent serious bodily injury or serious damage to property, or as otherwise required by law.
6. Information about Website Analytics
Why We Collect It: We collect various forms of information about how You use Our website and service, so We can: operate and maintain Our website and related network and computer systems; understand how Our members and other visitors use Our website and services; improve Our services, and Your user experience; tailor and customize Your user experience. We also aggregate certain user data, as described in the “Aggregated data” section below.
What We Collect: We collect information about how You use Our services, including when You log in, which pages You visit, and which search terms You use. Our system automatically logs some technical details when You visit Our website, including network information and browser settings.
When We Collect It: We collect this information as You visit Our site and use Our services.
How We Use It: We use this data for technical purposes related to the operation, administration, maintenance, and security of Our platform, website, network, and associated computer systems. We also use this information for business purposes including product development, marketing, security and risk analysis, administration, audit, regulatory compliance, and other uses. We also use this information to optimize, customize, or personalize Your experience, and may use it to provide You with customized or personalized offers and communications.
How It Is Retained: This information is retained in the form of logs.
How It Is Shared: We do not share this information without Your knowledge or consent, except as detailed in the “Law enforcement requests” section below. We may share aggregated data derived from this information; see the “Aggregated data” section below.
We may share aggregated information (information about Our members that We combine or process so that it no longer identifies or references individual members) and non-personally identifiable information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
Analyzing Communications and Information
We may review, scan, or analyze information You provide, including Your communications via the Kreative Lane Platform, for fraud prevention, security and risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. We also reserve the right to modify communications information in the event of a violation of Our policies. For example, You are not permitted to share telephone numbers or url’s with other members and such data will be stripped out of the communication.
Law Enforcement Requests
Your privacy is important, so We require a valid court order, subpoena, warrant, or other legal authorization before We disclose Your information to law enforcement or other government authorities without Your knowledge or consent. We may disclose Your information without Your knowledge or consent if it is urgently required to prevent serious bodily injury or damage to property, or in other, exceptional, emergency situations.
Third-party Services [NTD: SERVICES TO BE FINALIZED]
We use third-party services to provide some of Our platform’s functions. Except as described in this notice, We neither provide nor receive anything more than incidental information from these third-party services. We do not receive, control, or retain the information You provide directly to the third-party services. These third-party services have their own privacy policies that describe and govern their use of Your information; these third-party services may be located outside of Canada, and may be subject to the information and privacy laws of their home jurisdiction. You should review the privacy notices and/or policies of the third-party services to understand how they collect, use, store, and share Your information. Kreative Lane clearly indicates when You are using a third-party service.
Some of the specific third-party service providers are:
- Verification partner: PayPal
- Payment intermediary: PayPal
- Social login partners: Facebook
We are continuously implementing and updating administrative, technical, and physical security measures to help protect Your information against unauthorized access, loss, destruction, or alteration. However, the Internet is not a 100% secure environment so We can’t guarantee the security of the transmission or storage of Your information.
Accessing Your Information and Contacting Us
You can review Your information using Our platform in many ways: You can view and edit Your profile page; You can view the details of Your transactions on Your profile page; You can view rating and rakings You have left; and You can use the Kreative Lane platform to view messages You have sent or received. To access or review information associated with Your account that has been automatically logged or collected, please contact us by filling in our comment form.
If You have a question, concern, or complaint about Your privacy or Our collection, use, retention, or sharing of Your information, please contact us by filling in our comment form.
You can withdraw Your consent of Our further collection and use of Your information by deactivating or deleting Your account. We will retain certain information after Your account is deleted for audit, security, and anti-fraud purposes.